Terms and Conditions

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully.

Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order online or by phone indicates your acceptance of these terms and conditions. Coco Bella reserves the right to make changes to this site and these terms and conditions at any time.



Copyright and Trademark Notice

This site is owned and operated by Coco Bella. All materials appearing on this site, including but not limited to text, design, logos, graphics, and images may be the sole property of Coco Bella. The content of this site may be used only for the purpose of shopping or placing an order. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the express written permission of Coco Bella. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.



Disclaimer and limitation of liability

To the fullest extent possible pursuant to the applicable law, Coco Bella disclaims all warranties, expressed or implied, with respect to products sold on the cocobella.co.nz website, including but not limited to, merchantability and fitness for a particular purpose. Coco Bella does not make any representations regarding the validity, accuracy or reliability of, or the results of the use of the materials or products on the site or on any sites linked to this site. You agree that the sole and exclusive maximum liability to Coco Bella arising from any product sold on the cocobella.co.nz website shall be the price of the product ordered. Under no circumstances, including but not limited to negligence, shall Coco Bella, its officers or other representatives be held liable for direct, indirect, special, incidental or consequential damages including but not limited to harm to equipment and/or personal injury or death arising out of the use, or the inability to use a product sold on this site.
  Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Coco Bella reserves the right to limit quantity on any and all products. We may contact you regarding adjustments to your order, including but not limited to tax and shipping. If any adjustments are made to your order you will be informed via an email prior to us billing you. The charges at checkout may not be final, pricing and availability is subject to change without notice. Coco Bella reserves the right at any time after receipt of your order to accept or decline your order for any reason. Please be aware that all calls may be monitored and/or recorded for quality and training purposes.



Typographical Errors

While we make every effort to ensure the products information and pricing on our website is accurate and current, there may be instances where inaccurate or incomplete data is displayed. In the event that item data is incorrect, such as listed with an incorrect price, availability, or with incorrect information, Coco Bella shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event an item is mispriced, Coco Bella, at our sole discretion, will do one of the following:

a. If an item is priced lower then the displayed price, you will be charged the lower amount and we will ship the item.

b. If an item is priced higher than the stated amount, we will either contact you for instructions or cancel your order and notify you of such cancellation. If we cancel your order after your payment has been processed, we will issue you a full refund.

We reserve the right to correct and/or update the content on our website at anytime without notice.



All prices are in NZ dollars.

 

Return Policy

Faults or Defects 

If you find a defect or fault on any merchandise you have purchased from Coco Bella, we will replace the item, providing it is returned to the store it was dispatched from, in its original packaging and with proof of purchase within 30 days from receipt of the original order. 

No additional shipping will be charged for the replacement. 

If a replacement is unavailable, we will issue you a Coco Bella Credit Note to the same value. 



Incorrect Order 

If you receive the wrong item, let us know within 7 days of receipt of purchase by contacting the store that dispatched the goods, or by using the Contact Us form on our website. 

Please state the Order Number, Product Code, size, colour etc and let us know the incorrect goods you received. The incorrect order must be returned to the store it was dispatched from within 7 days, in its original condition, with its original packaging and with proof of purchase. 

We will replace the incorrect item and no additional shipping will be charged.
 

Cash Refunds 

Coco Bella do not provide cash refunds if you have changed your mind about a particular purchase, so please choose carefully.


Cancellation Policy


Once an order has been placed, it cannot be cancelled.


Intimate Wear 

In regards to intimate wear, any returned garments will be thoroughly inspected as NZ Health Regulations prevent us from selling undergarments as new once they have been inside customers homes. 

We cannot accept returned intimate wear, unless it is faulty or defective, an incorrect order, or the wrong size - providing it has not been worn. 

The undergarment must be returned within 7 days (30 days if faulty) to the store that the item was dispatched from, in original condition and with proof of purchase. 

A Coco Bella Credit Note to the same value will be issued if the undergarment is unable to be resized or replaced.



Please let us know if you have any problems with any received goods - we are here to help. If you have any questions about our return policy, pleasecontact us and we will be more than happy to advise.