Return Policy

Faults or Defects

If you find a defect or fault on any merchandise you have purchased from Coco Bella, we will replace the item, providing it is returned to the store it was dispatched from, in its original packaging and with proof of purchase within 30 days from receipt of the original order.

No additional shipping will be charged for the replacement.

If a replacement is unavailable, we will issue you a Coco Bella Credit Note to the same value.



Incorrect Order

If you receive the wrong item, let us know within 7 days of receipt of purchase by contacting the store that dispatched the goods, or by using the Contact Us form on our website.

Please state the Order Number, Product Code, size, colour etc and let us know the incorrect goods you received. The incorrect order must be returned to the store it was dispatched from within 7 days, in its original condition, with its original packaging and with proof of purchase.

We will replace the incorrect item and no additional shipping will be charged.
 

Cash Refunds

Coco Bella do not provide cash refunds if you have changed your mind about a particular purchase, so please choose carefully.


Intimate Wear

In regards to intimate wear, any returned garments will be thoroughly inspected as NZ Health Regulations prevent us from selling undergarments as new once they have been inside customers homes.

We cannot accept returned intimate wear, unless it is faulty or defective, an incorrect order, or the wrong size - providing it has not been worn.

The undergarment must be returned within 7 days (30 days if faulty) to the store that the item was dispatched from, in original condition and with proof of purchase.

A Coco Bella Credit Note to the same value will be issued if the undergarment is unable to be resized or replaced.



Please let us know if you have any problems with any received goods - we are here to help. If you have any questions about our return policy, please contact us and we will be more than happy to advise.